Scope
This policy applies to personal information handled by Dot Cloud through https://dotcloud.co, email, the website contact form, and direct business enquiries. It does not replace any privacy or confidentiality terms that may be included in a signed project agreement.
Dot Cloud is based in Canada and aims to handle personal information in a manner consistent with the Personal Information Protection and Electronic Documents Act and its fair information principles.
Personal Information We Collect
Dot Cloud collects only the information reasonably needed to understand an enquiry, respond to it, operate the website, and protect the website from abuse.
- Contact details you provide, such as your name, email address, and company.
- Information you include in an enquiry, email, or project discussion.
- Technical information generated when you use the website, such as IP address, browser details, requested pages, timestamps, error logs, and security or rate-limit events.
- Basic form-security information, including session and anti-spam signals needed to process contact form submissions.
Please avoid sending sensitive personal information through the website contact form unless Dot Cloud has specifically asked for it.
How We Use Personal Information
Dot Cloud uses personal information for clear business purposes connected to the reason it was collected.
- To review and respond to enquiries.
- To assess whether a conversation, assessment, project, or technical partnership may be a sensible next step.
- To communicate about services, proposals, projects, support, and administration.
- To operate, maintain, secure, debug, and improve the website.
- To detect spam, misuse, mail delivery issues, or security events.
- To meet legal, accounting, tax, recordkeeping, and dispute-resolution obligations.
Dot Cloud does not sell personal information.
Consent
By submitting an enquiry, emailing Dot Cloud, or otherwise providing personal information, you consent to Dot Cloud using that information for the purposes described at the time of collection and in this policy.
You may withdraw consent where it is reasonable and lawful to do so. Withdrawing consent may limit Dot Cloud's ability to respond to an enquiry, provide services, or maintain a business relationship.
Cookies and Website Technology
This website may use essential cookies or similar browser storage to support basic site operation, security, session handling, contact form submission, and cross-site request protection.
Dot Cloud has not added advertising pixels or behavioural advertising technology to this website. If analytics are added later, this policy will be updated to identify the analytics provider, the information collected, the purpose, and any available privacy controls.
Disclosure and Service Providers
Dot Cloud may disclose personal information only where reasonably necessary for the purposes described in this policy.
- To service providers that help operate the website, hosting, email, security, backups, project administration, accounting, or business systems.
- To professional advisors where needed for legal, accounting, insurance, security, or business advice.
- To comply with a legal requirement, lawful request, court order, or regulatory obligation.
- To protect Dot Cloud, its systems, clients, or others from fraud, abuse, security threats, or unlawful activity.
Some service providers may process or store information outside your province or outside Canada. When that happens, the information may be subject to the laws of the jurisdiction where it is processed or stored.
Retention
Dot Cloud keeps personal information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required or allowed by law.
Enquiry and business-contact records may be kept while a business relationship is active and for a reasonable period afterward for administration, follow-up, legal, accounting, tax, and dispute-resolution purposes. Technical logs are normally kept for shorter operational and security periods unless they are needed to investigate an issue.
When personal information is no longer needed, Dot Cloud will delete, anonymize, or securely dispose of it using a method appropriate to the sensitivity of the information and the system where it is stored.
Safeguards
Dot Cloud uses administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information it handles. These may include limited access, secure configuration, encrypted transport, provider controls, logging, backups, spam protection, and other operational security measures.
No website or email system can be made completely risk-free. If Dot Cloud becomes aware of a breach of security safeguards involving personal information, it will assess the event and take steps required by applicable privacy law, including notification and reporting where required.
Access, Correction, and Questions
You may ask Dot Cloud to confirm whether it holds personal information about you, request access to that information, request a correction, withdraw consent where applicable, or ask a question about this policy.
Dot Cloud may need to verify your identity before responding. Access may be limited where required or permitted by law, including where disclosure would reveal another person's personal information, confidential commercial information, privileged information, or security-sensitive information.
Privacy requests and questions can be sent through the contact form. You can also use the form to request a current mailing address for written privacy correspondence.
Changes to This Policy
Dot Cloud may update this policy as the website, services, legal requirements, or business practices change. The updated date at the top of this page shows when the policy was last revised.